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Technical Writing
Technical writing takes complex technological processes and makes them easily understood and followed by those who use and maintain those processes. Technical references, user manuals, online help, proposals, training materials, reference cards and workflow models are some of the important components to delivering useable IT solutions. User adoption of technology-based solutions significantly increases with quality communication.
EEI professional services help clients create and deliver high-quality communication for business. Our professionals are skilled in utilizing the tools and methodologies needed to manage the technical publication process and to put existing technical materials online. We have extensive hands-on experience with all of the leading publication tools and technologies currently available. We have the insight and expertise to help our clients navigate through the array of choices and acquire enhanced functionality and productivity.
EEI's technical writing consulting services include the following core competencies:
- New publications processes and methodology
- Software and system documentation
- Document management systems
- Process diagrams and workflow analysis
- Technical writing analysis, design and development
- Project plans and schedules
- User interface elements and design
We believe that being able to communicate clearly requires real-world experience with a partner who is fluent in the terminology and concepts of that technology.
EEI is intimate with the technology we implement, while our technical writing team is experienced in all phases of the documentation lifecycle. We have created a wide range of deliverables addressing the requirements of diverse audience profiles -equally adept at creating end-user or business documentation as technical documentation.
In business, it is essential to make a good impression when communicating to positively affect perception and organizational credibility. How one writes is as important as what one writes - impacting a reader’s ability to comprehend and assimilate what is being presented. Format, organization and style are critical to making information available, accessible, and readable. EEI will follow in-house technical writing style guides or a recognized industry standard.
EEI will take ownership for all deliverables, whether our team works at our site or client site. We manage all final production and delivery of customer documents; verifying adherence to trademark, copyright and corporate identity standards. Our team will follow sanctioned procedures for author and document management approvals and archiving.
EEI professional services approaches documentation as an essential element of design, believing technical writing quality should be held to the same strict tolerances as any high-tech component. Good writing and an efficient publications process improve project execution and customer satisfaction.
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