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Support Programs
There are three levels of support available to clients depending on the level of service required.
EnterpriseFTX Standard MAINTENANCE
- 5x8 direct voice
- Website Access and Login Assignment
- Email Support
- Version upgrades
EnterpriseFTX GOLD MAINTENANCE
- Dedicated Implementation Manager / Technical Account Manager
- 7x24 Support
- 5x8 direct voice
- Website Access and Login Assignment
- Email Support
- Pager support off-hours
- Version upgrades
EnterpriseFTX PLATINUM MAINTENANCE
- Dedicated Implementation / Technical Account Manager
- 7x24 Support
- 5x8 direct voice
- Website Access and Login Assignment
- Email Support
- Pager support off-hours
- Remote Management, System Configuration, and Diagnostics
- EEI will monitor the EnterpriseFTX servers and databases, verify operational status, and implement upgrades and modifications
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